Data Protection Policy

Data We Gather

We gather and manage various types of personal information, including:

Your Information Usage

Your personal information serves these key purposes:

• Service Execution (Contract Fulfillment):
  • We handle the processing and management of your car rental bookings and agreements. We verify your identity to confirm that you meet our rental criteria. Our team facilitates the collection and return of vehicles. We also manage payment transactions, including deposits and additional charges, to ensure a smooth rental experience.
• Customer Communication for Service Fulfillment and Engagement:
  • Providing booking confirmations, updates, and essential rental details. Addressing your questions and offering customer assistance. Informing you of any changes to our services or policies.
• Marketing Consent and Legitimate Interests:
  • We will send promotional offers, newsletters, and service updates only where you have given consent or we have a legitimate interest. You can opt out anytime.
• Service Enhancement for Customer Satisfaction:
  • Reviewing website interactions to refine user experience and functionality. Conducting assessments to improve our vehicle offerings and service quality.
• Regulatory Compliance (Legal Requirements):
  • Adhering to legal and regulatory standards. Minimizing fraud risks and safeguarding service integrity. Addressing conflicts and upholding our terms of service.

Data Sharing Practices

Sharing Your Information

• Service Partners: We collaborate with third-party companies like payment processors and IT support to provide our services. They are contractually required to safeguard your data.

We do not share your personal information for marketing sales.

Data Protection

We take significant steps to safeguard your personal information from unauthorized access, changes, disclosure, or loss. Our approach includes encryption, strict access controls, secure server environments, and routine security evaluations. Nonetheless, it is important to acknowledge that no method of online transmission or electronic storage can guarantee complete security.

Data Retention Policy

We keep your personal information only for the duration necessary to achieve the purposes for which it was gathered, including compliance with legal, accounting, or reporting obligations. The length of time we retain information depends on its nature and the specific circumstances surrounding its processing.

Your Rights Explained

Your data rights under UK law are as follows:

• Access to Your Information: Obtain a copy of your stored personal information.

Contact us to exercise your privacy rights.

Cookies and Tracking Practices

Our website employs cookies and similar technologies to improve your browsing experience, analyze traffic patterns, and customize content. You can adjust your cookie preferences directly in your browser settings at any time. This allows you to control how your information is collected and used while visiting our site.

Policy Modifications

Nelson may revise this Privacy Policy from time to time to align with changes in our operational practices or legal obligations. Any updates will be reflected on this page along with a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed about our privacy practices.

Contact Nelson Rentals

For inquiries regarding our Privacy Policy or data practices, reach out to us: